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This Returns and Refund Policy describes how Arcadia Gaming Supply handles product inquiries, warranty claims, and resolution of issues related to equipment purchased through our catalog network.
Important: Arcade and gaming equipment purchases involve significant logistics and coordination. Our returns process is designed to be fair to buyers while accounting for the specialized nature of commercial gaming equipment. Please read this policy carefully before submitting an inquiry.
Select refurbished and certified equipment may include a limited warranty covering defects in materials and workmanship. Warranty coverage varies by product and is communicated as part of the quote process.
Extended warranty coverage may be available for additional purchase on select equipment. Extended plans typically cover parts and labor for an extended period. Contact us to discuss extended coverage options before finalizing your order.
If you believe an item is defective or does not match the described condition, follow these steps:
Report any issues within 48 hours of delivery receipt. Include photographs of the equipment, packaging, and any visible damage. This helps us assess the situation quickly.
Our team will work with you to diagnose the issue. For warranty claims, we may request additional information or remote diagnostics where applicable.
Depending on the assessment, we will propose one or more resolution options: repair, replacement, or credit toward future equipment. We aim to resolve all claims fairly and efficiently.
Once an option is agreed upon, we coordinate the next steps. This may include parts shipment, technician referral, or equipment exchange logistics.
Due to the nature of commercial gaming equipment, standard retail return policies may not apply. Returns are considered on a case-by-case basis for the following reasons:
Equipment that has been installed, modified, or used extensively is generally not eligible for return. All return requests are subject to review and approval.
Our refund process depends on how the original transaction was structured:
Refunds are issued using the same payment method used for the original transaction where possible.
If equipment arrives with shipping damage:
If you are unsatisfied with a resolution, contact us directly and we will work to find a fair outcome. We aim to maintain long-term relationships with our customers and take all concerns seriously.
For returns or warranty-related questions, contact us through our main website at . Please include your inquiry ID (if applicable) and a description of the issue.