Shipping Policy

Last updated:

Shipping and delivery information for Arcadia Gaming Supply equipment orders. This policy applies to all product inquiries processed through our catalog.

Note: We coordinate shipping for all equipment listed in our catalog. Shipping costs and delivery timelines vary based on equipment type, destination, and order size. We work with specialized freight carriers experienced in gaming equipment transport.

Shipping Coverage

We currently arrange delivery to all 48 contiguous United States. Shipping to Alaska, Hawaii, and international destinations is handled on a case-by-case basis.

Delivery Areas

Contiguous United States: Full coverage for all 48 states
Alaska and Hawaii: Available for select items; contact us for quote
International: Export inquiries handled on a per-order basis
Remote and rural locations: May require additional delivery time and freight surcharges

Equipment Categories and Shipping Methods

Slot Machines

Slot machines require specialized freight handling due to their size, weight, and sensitive components. We use the following shipping arrangements:

Commercial freight (LTL): Standard for most slot machine deliveries. Equipped with liftgate service for locations without loading docks.
White-glove delivery: Optional premium service including inside placement, unboxing, and basic setup. Additional fee applies.
Residential delivery: Available for private collectors; requires coordination for access and scheduling.

Arcade Machines

Arcade cabinets, racing simulators, and other large equipment are shipped via:

Dedicated freight: For single units and small orders
Palletized shipping: Standard for multiple machine orders
Flat-bed freight: For oversized machines exceeding standard freight dimensions

Smaller Items

Accessories, replacement parts, and smaller components may ship via standard ground carriers with tracking and signature confirmation.

Estimated Delivery Timeframes

Delivery timeframes are estimates and may vary based on carrier conditions and order complexity:

Standard freight: 5-10 business days from dispatch (contiguous US)
White-glove delivery: 7-14 business days from dispatch
Alaska and Hawaii: 14-28 business days from dispatch
International: Varies by destination and customs processing

Shipping Costs

Shipping costs are calculated based on:

Equipment dimensions and weight
Destination address and accessibility
Required delivery service level
Number of items in the order

You will receive a shipping quote as part of the inquiry response before any commitment is made. We always compare carrier rates to provide competitive pricing.

Order Tracking

Once your order is dispatched, you will receive tracking information via email. For freight shipments, tracking may include estimated delivery windows and carrier contact information. We recommend designating a contact person at the delivery location to coordinate receiving.

Receiving Your Equipment

Inspection and Reporting

Upon delivery, we recommend the following inspection steps:

Inspect all packaging for visible damage before signing the carrier's receipt
Note any visible damage on the delivery receipt and photograph the packaging
Unbox equipment within 24 hours and check for concealed damage
Report any damage to us within 48 hours of delivery with photographs

Address Accuracy

Please ensure your shipping address is accurate and complete, including:

Business name or residence name
Street address with loading dock or front entrance information
City, state, and ZIP code
Phone number for the delivery contact
Any access restrictions (gates, limited hours, residential neighborhood)

Incorrect or incomplete addresses may result in re-routing fees that will be communicated before shipment.

Failed or Refused Deliveries

If a delivery attempt fails due to reasons within your control (inaccessible location, no contact available, incorrect address), additional delivery attempts will be charged at cost. If you refuse a delivery without prior authorization, return shipping costs may apply.

Contact

For shipping-related questions before or after your order, contact us through our main website at .